Logistics Exception Monitor

Overview

The workflow checks your shipment data on a schedule and flags real issues the moment they happen: late deliveries, customs holds, missing proof of delivery, and stale tracking. For every exception, an AI agent drafts two things — a short internal summary and recommended action for your dispatch team, and a separate, professional update for the customer, written strictly from the actual shipment data with no invented details. High-severity issues (customs holds, significantly late loads) are automatically escalated to your dispatcher. Routine updates are sent straight to the customer. Every exception is logged for a full audit trail, and a built-in deduplication check stops the same issue from triggering repeat alerts. What's included: The full exception-detection logic (rule-based, not AI-guessed — so you always know exactly why something was flagged) AI-powered summary and customer-message generation, using a structured output format for reliable results Severity-based routing between dispatcher and customer Automatic logging to a spreadsheet for tracking and reporting Rate-limit-safe batch processing, so it runs reliably even with large shipment volumes Setup: Built on n8n with Groq for AI generation and Google Sheets as the data source — easily adaptable to a real TMS, tracking platform, or database with minor configuration changes. SMTP email delivery included, so it works with any email provider. Ideal for: freight brokers, 3PLs, and logistics operations teams who want to stop manually monitoring shipments and start getting notified only when something actually needs attention.