Tara - Support Agent

Overview

Tara is a support triage agent that handles your inbox's first pass, so your team only touches the tickets that actually need a person. Every incoming ticket or email gets read, tagged by urgency and topic, and given a draft reply written from your own docs, FAQ and past answers. Anything Tara isn't confident about, like refunds, angry customers or edge cases, goes straight to a human with a short summary and the next step it suggests. What you get: Instant triage that sorts urgent, billing, bug, how-to and feedback tickets Draft replies in your brand's tone, grounded in your knowledge base Smart escalation with a one-line summary, so nobody has to reread the thread A daily digest of common issues and gaps in your docs Human approval built in, so nothing reaches a customer without a yes It works with whatever runs in your environment and takes about 10 minutes to set up: point it at your docs, set your tone and go. Built for startups and small teams that want faster first responses without hiring another support rep.