Internal IT helpdesk bots

Overview

This is Dify's Chatflow app that answers internal IT inquiries through FAQs and takes over by email to the person in charge if it is not resolved. Load the DSL file and register the FAQ in Knowledge to get started. ■ What you can doAnswer questions such as VPN, password, PC settings, and Microsoft 365 with numbered instructions based on knowledge FAQs· If you have a question that is not in the FAQ or you are told to "contact the person in charge", summarize the conversation in the [Contact details] [Tried handling method] [Current situation], ask the email address after obtaining consent, and take over by email to the person in charge (The person in charge will reply to the CC, so the person in charge can reply as it is)· Encourage re-entry by playing input that is not an email address, and politely tell non-IT questions that they are not eligible ■ Deliverables · Dify's DSL file (Chatflow, 25 nodes) · Fictitious FAQ3 files to register for knowledge (VPN · network/PC · account/Microsoft 365)· Installation procedures (plug-in settings, knowledge splitting settings, email sending settings, changes for your company) · Test point of view for operation confirmation (8 cases of normal system · 8 cases of abnormal system) The Implementation Procedure describes the splitting of knowledge with specific values.This is because if you leave the default settings, the FAQs will be fragmented and the body of the procedure will not be included in the answer (confirmed in the seller's environment). ■ What you need · Dify (cloud version or self-hosted version.Operation confirmed in the cloud version in October 2026)· Anthropic (Claude) API key (you can replace it with another model) Embedded models for knowledge (OpenAI, Azure OpenAI, Cohere, etc.) · Dify's email plugin and SMTP account for sending ■ What's not included· Dify's environment, AI model and embedded usage fee (the buyer's environment and contract will be used) · Creation and registration of in-house FAQs on behalf of others · Full text of the design documents of the chatbot (the design concept and the design documents of other bots are included in the separately listed "Dify Design Template Collection") ■ Support· 30 days after delivery, we will respond to questions about the introduction and consultation of problems on the transaction page

The original is in Japanese. This text is machine translated and may be inaccurate.